Bill Pellak and the claims processor were excellent to deal with regarding our recent claim with Travelers. The claim agent explained things carefully to make sure we understood the process.
Honestly, there is nothing more Travelers could have done to make my experience any better. Everyone I spoke to was very kind and caring and also very knowledgeable. My claim was handled so quickly and efficiently. I am so thankful that we chose Travelers as our insurance company. The customer service is outstanding!
I appreciate your frequent communications to keep us updated on our insurance. When we have questions or there are changes to our policies, you are quick to answer by telephone and follow up with an e-mail or by mail. You have given us excellent service over the years. You and your staff are personable too, which seems something lost these days in the business world.
I have been a client/customer of Bill Pellak and the BMI group for over two decades. Bill ,Peg and Kathleen make an awesome team and they meet all of my insurance needs. Each time I purchase a new car, or another vehicle for my family they are always available to make the transition smooth and painless. They and their staff are courteous and professional. I whole heartedly recommend the BMI group.